Privacy Policy

Last Updated: January 11, 2025

At Zupricer, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

1. Information We Collect

1.1 Information You Provide

We collect information that you provide directly to us, including:

Account Information: Name, email address, password, and other registration details
Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
Profile Information: Business name, contact information, and preferences
Communication Data: Messages, support tickets, and feedback you send to us

1.2 Amazon Account Data

When you connect your Amazon Seller Central account via SP-API, we access and process:

Product listings and inventory data
Pricing information and sales data
Order and fulfillment information
Buy Box eligibility and competitor data
Account performance metrics

This data is accessed solely to provide our repricing services and is processed in accordance with Amazon's API terms and your authorization.

1.3 Automatically Collected Information

We automatically collect certain information when you use our Service:

Usage Data: How you interact with the Service, features used, and time spent
Device Information: IP address, browser type, operating system, and device identifiers
Log Data: Access logs, error logs, and system events
Cookies and Tracking: See Section 6 for details on our use of cookies

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Service
Process transactions and manage your subscription
Automate pricing decisions based on your configured strategies
Send you service-related communications and updates
Respond to your inquiries and provide customer support
Monitor and analyze usage patterns to improve our Service
Detect, prevent, and address technical issues and security threats
Comply with legal obligations and enforce our Terms of Service
Send marketing communications (with your consent, which you can opt out of)

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our Service, including:

Payment processors for billing
Cloud hosting and infrastructure providers
Analytics and monitoring services
Customer support platforms
Email and communication services

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Amazon Integration

We share necessary data with Amazon via SP-API to provide repricing services. This sharing is governed by Amazon's API terms and your authorization.

3.3 Legal Requirements

We may disclose your information if required by law or to:

Comply with legal processes, subpoenas, or government requests
Enforce our Terms of Service
Protect our rights, property, or safety, or that of our users
Prevent fraud or security threats

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

4. Data Security

We implement industry-standard security measures to protect your information, including:

Encryption of data in transit (SSL/TLS) and at rest
Secure authentication and access controls
Regular security audits and vulnerability assessments
Employee training on data protection
Limited access to personal information on a need-to-know basis

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to:

Provide our Service to you
Comply with legal obligations
Resolve disputes and enforce agreements
Maintain business records as required by law

When you delete your account, we will delete or anonymize your personal information within a reasonable time, except where we are required to retain it by law or for legitimate business purposes.

6. Cookies and Tracking Technologies

6.1 Cookies

We use cookies and similar tracking technologies to enhance your experience, including:

Essential Cookies: Required for the Service to function (authentication, security)
Functional Cookies: Remember your preferences and settings
Analytics Cookies: Help us understand how you use our Service

6.2 Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Service.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

You can access and download your personal information through your account settings or by contacting us.

7.2 Correction and Deletion

You can update your account information at any time. You may request deletion of your account and personal information, subject to legal retention requirements.

7.3 Opt-Out Rights

Marketing emails: Unsubscribe using the link in our emails or your account settings
Cookies: Manage through your browser settings
Analytics: Contact us to opt out of analytics tracking

7.4 Data Processing Objection

You may object to certain processing of your information. Contact us to exercise this right.

8. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information we collect, use, and disclose
Right to delete your personal information
Right to opt out of the sale of personal information (we do not sell personal information)
Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at support@zupricer.com.

11. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

Right of access to your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent

To exercise these rights, contact us at support@zupricer.com. You also have the right to lodge a complaint with your local data protection authority.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

Posting the updated policy on our website
Sending an email notification
Displaying a notice in the Service

Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: support@zupricer.com

We will respond to your inquiry within a reasonable timeframe.